US tech giant Meta on Tuesday said it had resolved a major WhatsApp outage that prevented many of the billions of users of its popular service from connecting or sending messages.<\/p>\n
Problems with the instant messaging app were reported by monitoring site Downdetector and user complaints on social media on Tuesday morning.<\/p>\n
Downdetector said thousands of WhatsApp users had been reporting problems since 0717 GMT, with a sharp spike appearing on its dedicated chart covering the past 24 hours.<\/p>\n
WhatsApp’s parent company Meta said it was working to restore the service “as quickly as possible” before resolving the problem later on Tuesday.<\/p>\n
“We know people had trouble sending messages on WhatsApp today. We’ve fixed the issue and apologise for any inconvenience,” a Meta spokesman told AFP.<\/p>\n
Social media users said they had been unable to connect to the app or send any messages, although some reported a restoration of the service at around 0850 GMT.<\/p>\n
The hashtag #whatsappdown was one of the most trending on Twitter across the world on Tuesday, while millions of messages on Meta-owned photo-sharing platform Instagram also flagged the outage.<\/p>\n
Some Twitter users tried to find a funny side to the technical trouble, joking that Twitter would seek to exploit the situation and gain a flurry of new connections in the coming hours.<\/p>\n
The origin of the outage is unclear.<\/p>\n
Meta\u2014formerly known as Facebook\u2014suffered an unprecedented outage last year affecting its leading social media platforms including Facebook, Instagram, WhatsApp and Messenger.<\/p>\n
The duration and scale of the disruption to the four services used by billions of people led to a major incident that Downdetector described as one of the largest ever observed.<\/p>\n
At the time, Facebook acknowledged that the incident was due to an error on their part and was not a technical problem.<\/p>\n
WhatsApp, a free messaging service, crossed the threshold of two billion users worldwide in February 2020 and is one of the most popular apps.<\/p>\n
Facebook renamed itself Meta a year ago, to signal its pivot to building its vision for an interactive virtual and augmented reality world that it sees as the future.<\/p>\n
But Meta has been undergoing a difficult period financially due to dropping advertising revenues and fierce competition from other platforms such as TikTok, whose popularity has exploded among social media users.<\/p>\n
\n \u00a9 2022 AFP\n <\/p>\n
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\n Meta says WhatsApp outage resolved (Update) (2022, October 25)
\n retrieved 22 February 2023
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